Please note Canada Post and FedEx Ground Service is not guaranteed to residential homes. In the event that no one is home when Canada Post and FedEx attempts to deliver the package, a notice will be left. Canada Post and FedEx will attempt two other deliveries and if unsuccessful the package will be returned to Corporate Gift Solutions. Additional shipping charges will apply if we are asked to resend the gift again.
Corporate Gift Solutions uses Novex Couriers as the local Greater Vancouver courier company. When delivering to townhouses and detached homes Novex will may leave the gifts at the front door. We advise Novex Couriers to use great care when leaving the basket unattended. If nobody is home and it is determined that it is not safe to leave the basket unattended then delivery will be re-attempted the next day. Novex Couriers charges a service fee for delivery re-attempts. We in turn will charge the customer this fee.
In the event that the shipping address provided by the customer is incomplete or the recipient has relocated and the gift needs to be re-directed, Novex Couriers, Canada Post and FedEx Ground charges a service fee for the re-direct. We in turn will charge the customer this fee. Please ensure your recipient’s address is correct at time of purchase and includes the recipient’s name, street number/name, floor, suite or apt# (& buzzer #), zip code & a phone number. If you wish to cancel the basket you will be responsible for the processing costs and incurred freight costs.
Hospital Delivery: Deliveries to hospitals & hotels cannot be guaranteed. These shipments go to a general receiving department before being routed to the patient’s or guest’s rooms. Sorry, no refunds will be given if the patient / guest checks out or cannot be located.
Corporate Gift Solutions will endeavor to provide you with the best delivery service possible. However, due to circumstances beyond our control, i.e. weather, bridge delays, heavier-than-normal traffic, etc., delivery may be delayed.
Holiday Delivery: During peak Holiday seasons, delivery times are not guaranteed by Novex Couriers, Canada Post and FedEx. Please allow additional time for shipping during the holidays.